Privacy Policy

This privacy policy sets out how I, Susan Clough, uses and protects any information that you give me when you use this e commerce website.
I am committed to ensuring that your privacy is protected. Should I ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
I may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from April 2023.
What I collect
As this is an e commerce site, if you purchase any products, you will need to provide me with your contact information, delivery instructions and payment information. I will retain your contact information and hold it on a computer, however I do not store credit card details nor share financial details with any 3rd parties.
If you are just visiting this website you can do so without telling me who you are and without revealing any information about yourself.
What I do with the information gathered
Occasionally I require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
I may use the information to improve my products and services.
I may periodically send promotional emails about new products, special offers or other information which I think you may find interesting using the email address which you have provided.
Security
I am committed to ensuring that your information is secure. In order to prevent un-authorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How cookies are used
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
I may use traffic log cookies to identify which pages are being used. This helps analyse data about web page traffic and improve this website in order to tailor it to customer needs. I only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help me provide you with a better website, by enabling me to monitor which pages you find useful and which you do not. A cookie in no way gives me access to your computer or any information about you, other than the data you choose to share.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
I will not sell, distribute or lease your personal information to third parties unless I have your permission or are required by law to do so.
If you believe that any information I hold on you is incorrect or incomplete, email me as soon as possible. I will promptly correct any information found to be incorrect
Security & Privacy
When making payment you will be transferred automatically to secure pages and your payments processed through the secure site to process your payment transaction safely and securely. In accordance with the standing Consumer Protection Distance Selling Regulations (2000) I will mail you details of your order and confirmation details of payment. It is our policy not to sell or pass on any personal details.
Payment
Payment will be processed at the time of order. The name and billing address given must be the same as the registered name and address of the cardholder. Failure to supply correct details may result in your order being delayed until you supply the correct details. In accordance with the standing Consumer Protection Distance Selling Regulations (2000) I will email you details of your order and confirmation details of payment.